UX/CX research & Design | Service & Product design | Journey Mapping | Creative facilitation | Design thinking
Currently working as a UX researcher for Atos in the Netherlands.
As a B2B company, the real end-users often only have a small voice in the development process of the products they will be using in the future. As a UX research designer, I'm the advocate of this group a try to make their voice louder in international tech-related projects in several branches, like aviation, pharma, IT-services; operational and administration, municipality and government, transportation, and data management.
The results of my projects at Atos are confidential and therefore, not part of my public portfolio. But I worked on strategic data/asset visualization for management level , monitoring dashboard for Digital Twins for R&D and operators in pharma, AR/VR implementation in the construction industry, information dashboards for Dutch ministry departments, and educational platforms around data awareness.
Design Thinking approach
Instead of designing for, I believe in creating together by using generative- and service design tools, and following the Design Thinking approach by going through the phases of Empathize, Define, Ideate, Develop and Validate.
Problem space
Solution space
Do the right thing
Do the thing right
Discover,
understand and empathize
Ideate, design and test
Define and scope
Develop and test